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Highlights  CEO Message













            Dear Stakeholders,

            At Goldair Handling we believe in change and evolution.   in our clientele list.
            Resilience and sustainability are an integral part of   Our growth would not have been possible without
 3,871  53%  who we are and our driving force - our people - will   our people and their unique talents. We continue
                                                               to invest in our people and maintain a safe and fair
            always strive to maintain our standards high. 2022
 Employees 2022  Women   was a year marked by the Company’s transformation   working environment, ensuring that everyone is
 (3,186 in 2021)   in management 2022  regarding digitalization and the review of the corporate   empowered to reach their potential. Today, Goldair
 (53% in 2021)  Sustainability Strategy. We focused on investments in   Handling is an employer of choice and for 2022, our
            green equipment and extensive electrification with 12%   workforce has increased by 22%. Aiming to efficiently
            of our equipment already been replaced with electric   meet customer demanding requirements through the
            and/or hybrid vehicles, in order to fulfil our longstanding   provision of high-quality services, we focus on our
            commitment to reduce our environmental impact and   human resources by providing continuous training,
            to ensure business continuity. Business resilience   constant communication, and equal opportunities.
            remained also the main objective in a continuous
            changing operational environment affected by covid   2022 was also a milestone year for the Company
            crisis and war in Ukraine.                         as Goldair Handling celebrated 30 years since
                                                               its foundation year. It is undoubtable that Goldair
            As an organization we take pride in the growth we   Handling is growing as a result of its people. That
 1,879  188,896   have achieved throughout the years; provision   is why this celebration was made for them and we
            of PRM Services at Zurich Airport, renewal of      decided to let our people speak about their experience
 New hires 2022  training hours in   operational  licenses  at  Nicola Tesla Airport  in   within the Company under the campaign “30 years
 (1,566 in 2021)   Greece (2021 & 2022)  Belgrade, Serbia, Sofia, Burgas and Varna Airports   Goldair Handling through the eyes of our people”.
            in Bulgaria, beginning of operation in two Airports in
            India and further expansion in Cyprus are the main   We are committed to supporting and enhancing the
            elements of our development strategy that are already   quality of life of the communities where our employees,
            accomplished, while development of additional      partners, and clients live and work. In this perspective
            services and exploration of further opportunities   Goldair Handling places a high priority in helping
            remains our primary target. Moreover, Goldair      people in need, thus implementing various social
            Handling succeeded in the renewal of its operational   initiatives and measurable contributions through our
            licenses in Athens International Airport “Eleftherios   recently established ESG Committee.
            Venizelos” for all services provided, strengthening
            its role as a leading ground handling company. As a   Focusing on strengthening our basis through an
 9.0  12%   holistic approach to the provision of innovative high-  efficient business model, review of corporate strategy


 Lost Time Injury   electric and/or hybrid   quality services, we launched a brand-new Lounge   and adhere to ESG criteria, we are stressing that
                                                               ESG and sustainability are the key to pioneering
            in the Extra Schengen Area at Athens International
 Frequency Rate (LTIFR)  vehicles  Airport, where we intend to expand this service   and resilient operation. Therefore, we are committed
            to additional airports strengthening our existing   to continuously and closely collaborating with our
            dynamic presence. Additionally, we managed to      stakeholders for a sustainable future.
            maintain our longstanding collaboration with our
            customers through the renewal of our contacts in                            Dimitris Papamichail
            the reference year, where further airlines were added
                                                                                        Chief Executive Officer



 4          ESG & SUSTAINABILITY REPORT 2021-2022                                                           5
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