Page 12 - Goldair_Handling_F WEB

Delivering Value for All * Our Services

*Data for reference years 2021,2022
Shareholders | Employees | Customers | Passengers | Suppliers |
State and Regulatory Authorities | Local Communities and NGOs |

Institutional Bodies External Partners | Financial Institutions

Ground Handling Services PRM Services
Provision of administrative ground and supervision Providing a high level
services, passenger services, baggage handling of service
services, ramp handling services to PRM passengers

203.074 206.867
International flights Passengers were served

40.205.002

passengers

Consulting Services

Provision of Ground Handling Services
consulting services
in accordance
with our customer's Goldair Handling provides ground administration and supervision services, which include
needs management functions and supervision. These services involve representing and communicating
with local authorities or any other relevant parties, making payments on behalf of the user, providing
2 4 Lounges spaces for representatives, and overseeing loading, messaging, telecommunications, processing,

airports in Ethiopia, 370.989 storage, and handling of loading units. Additionally, Goldair Handling offers any other administrative
service requested by airlines before, during, or after the flight.
where services Visitors
provided
The passenger services provided by Goldair Handling are related to assisting passengers during
Freight & Mail Services their departure, arrival or transit. These services mainly involve checking tickets and travel documents
and holding baggage while also carrying them to sorting systems.
Provision of freight and mail receiving
and handling services
Goldair Handling's baggage handling services cover the entire range of baggage handling on belts and
117.519 screening. They mainly relate to sorting and preparing baggage for departure, loading and unloading them

Tones of cargo and mail from the aircraft, as well as transporting them from the sorting room to the distribution room.
Ramp handling services mainly concern servicing aircraft, including guiding the aircraft during arrival
and departure, servicing during its parking, organizing communications with the aircraft, as well as loading
4.705 > 160 34 5 and unloading the aircraft. Additionally, ramp handling services also involve transporting crew, passengers,

employees customers airports countries and baggage between the aircraft and the airport, serving at the start of the aircraft, and moving the aircraft
during departure and arrival. Goldair Handling also implements the necessary measures for transporting,
loading, and unloading in-flight food and beverages.

10 ESG & SUSTAINABILITY REPORT 2021-2022 11
10