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Index
CEO Message 5
1. CORPORATE PROFILE 7 4. HEALTH & SAFETY 69
Company Overview 8 Our Approach 70
Delivering Value for all 10 Safety Management 74
Our Services 11 Emergency Response 79
International Presence 16
Business Resilience through Responsible Governance 20 5. OUR ENVIRONMENTAL STRATEGIC PRIORITIES 83
Corporate Identity 23 Going GReener Project 85
Investing in Customer Excellence 30 Our Performance 87
Provision of High-quality Services 32 Environmental Awareness and Engagement 91
Responsible Supply Chain 36 Suppliers’ Environmental Awareness 92
2. OUR APPROACH TO SUSTAINABLE DEVELOPMENT 39 6. SOCIAL INITIATIVES 95
Sustainability Pillars and Priorities 40 Our Community Involvement 96
Stakeholder Engagement 42 Supporting Vulnerable Groups 97
Double Materiality Analysis 44 Community Volunteering 98
Environmental Awareness 99
3. EMPOWERED EMPLOYEES 53 Fostering Well Being 100
Our Employment Culture 53
Our People at a Glance 55 7. REPORT INFORMATION 103
Our Workforce in Numbers 56 GRI Content Index 104
Human Capital Development 59 About the Report 110
Communication with Our People 66 Feedback Form 111
2 ESG & SUSTAINABILITY REPORT 2021-2022 3
