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Passengers with Reduced Mobility (PRM) Services

Goldair Handling provides access services for dignity and respect. Once the passengers reach
people with reduced mobility, which are designed their destination, they can easily move from the
to enhance their travel experience in a sustainable baggage claim area to a designated point, pick up
and socially responsible manner. These services their connecting flights, and, if necessary, move
include various arrangements that enable them to to the toilets. Goldair Handling’s commitment to
easily navigate airports and complete necessary sustainability and human rights extends to all
procedures. Individuals with reduced mobility can areas of its operations, ensuring that people with
subscribe to specific points within the airport, which reduced mobility are able to travel with ease and
allow them to move smoothly from designated comfort while maintaining a socially responsible
points to their check-in counters, pass through ticket and sustainable approach.
and baggage control, and board the aircraft after
completing exit, customs, and security procedures. Following its international presence, Goldair
Handling provides exclusively PRM services to
Goldair Handling also offers assistance to board Zurich Airport, as Goldair AAS Assistance AG,
and disembark from the aircraft, using elevators, a joint venture between Goldair Handling and
wheelchairs, or any other necessary assistance, Airline Assistance Switzerland AG, signed an
to transfer to their seat, and to arrange and agreement with Flughafen Zürich AG for the
retrieve their luggage within the aircraft. This exclusive provision of services for passengers with
Aircraft cleaning and maintenance services comprise of various tasks that ensure the smooth service is provided in a way that is mindful of the disabilities and passengers with reduced mobility
functioning of the airplane. These services involve both interior and exterior cleaning of the aircraft. The human rights of these individuals, ensuring their (PRM) to this Airport.
cleaning service also includes the maintenance of sanitary facilities, water supply, air conditioning, and
heating of the cabin. Additionally, the service also involves snow removal and de-icing of the airplane
to ensure safe takeoff and landing.

Goldair Handling is committed
Flight operations encompass a range of services that begin from preparing the flight at the departure
airport or any other point. Furthermore, post-flight activities such as baggage handling, cargo offloading, to providing equal services to all
and other ground services are also included. passengers, without discrimination.
To that end the Company has
developed an extended network of
Surface transportation services refer to the movement of passengers, crew, baggage, cargo,
and mail between different terminals of the same airport. However, these services exclude any services to ensure that passengers
transportation between the airplane and any other point within the perimeter of the same airport. The with reduced mobility can be
services may also include any special transfer requested by the airline. These services ensure the transported safely and comfortably.
smooth transfer of people and goods within the airport premises.

Freight and Mail Services

Goldair Handling provides efficient and Envirotainer with Envirotainer Ground Services
reliable freight and mail handling services, Award. This award ensures the safe delivery of
encompassing the practical handling of goods Pharmaceuticals which needs to be at the heart
and correspondence, processing of necessary of all stakeholders in
documents, customs formalities, and more. The temperature-controlled air
Company operates three cargo terminals - one cargo logistics. Considering
at Athens Airport and two others at Thessaloniki the increased focus on the
and Heraklion airports in Crete. The Athens Airport competence of ground handling service providers
terminal operates 24/7, ensuring seamless cargo and at the request of industry stakeholders, Goldair
and mail services to customers. Handling (ATH-Cargo) holds now a position among
In 2022, Goldair Handling has been awarded by Envirotainer qualified logistics partners.

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