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International Presence

Goldair Handling offers ground handling services throughout Southeastern Europe, providing support to 26 customers' needs and identify areas for
airports in Greece as well as in Bulgaria and Cyprus. Recently, Goldair Handling obtained licenses to offer improvement. During 2022, the survey was sent
ground handling services in Croatia and Serbia, expanding its presence to Zagreb, Dubrovnik, Split, and to 27 airlines, and the participation rate was Goldair Handling Bulgaria Services
Belgrade airports. Moreover, Goldair Handling established Goldair AAS Assistance AG, a joint venture with 100%, indicating that Goldair Handling Bulgaria
Airline Assistance Switzerland, to exclusively provide services to passengers with disabilities and reduced is a reliable and effective partner. The Company
mobility at Zurich Airport. Goldair Handling is also a member of the ground.net alliance, further solidifying received 48 comments, with 4 coming from Ramp Handling
its position as a leading provider of ground handling services in the region. external communication or Regulatory Bodies
and 44 from passengers. Appropriate corrective
measures were taken where necessary.

Passenger Handling
Human Resources
As the key to the Company's success, Goldair
Handling Bulgaria's employees are essential. The
Company strives to maintain a meritocratic and Management Function

BULGARIA safe work environment. In this regard, various and Supervision
253 38% 54% training programs are implemented at the

employees women increase vs 2021 company to encourage employee participation.
Additionally, the company has established "On
the Job Training" as a practical training method Aircraft Services
for new employees, involving guidance from an
experienced co-worker.
Goldair Handling Bulgaria Ltd was established Flight Operations
in 2010 and is a wholly owned subsidiary of 100% Health and Safety
Goldair Handling. The Company offers top-notch of our clients confirms Goldair Handling Bulgaria ensures a safe work
ground handling services at three airports in that Goldair Handling Bulgaria environment that complies with health and safety
Bulgaria, namely Sofia, Burgas, and Varna. meets their operational regulations and provides continuous training.
By adhering to Goldair Handling's standards, requirements. Before commencing their duties, employees Surface Transport
the Company has integrated robust corporate attend a mandatory introductory training program
governance practices as a competitive edge in on health and safety at work. Furthermore, the
tackling modern entrepreneurship challenges. 84% Company participates in emergency exercises
In this regard, the board of directors of Goldair of our clients rated organized by airport operators or airline Baggage Handling
Handling Bulgaria, serving as the supreme their overall experience customers every year. Focusing on safety in
corporate governance entity, is responsible for with Goldair Handling Bulgaria the workplace, Goldair Handling Bulgaria has
establishing and accomplishing the firm's strategic as exceptional. set Safety Performance Indicators that are
objectives. constantly monitored, and respective results
and non-conformities are discussed on safety
Corporate Responsibility Handling Bulgaria's dedication to sustainable meetings with the upper management and Handling Bulgaria was invited to participate in Sofia
at Goldair Handling Bulgaria development is evident in both the actions it takes operational managers. Airport Carbon Accreditation project and submitted
Goldair Handling Bulgaria places significant and the internal procedures and policies it has its first Environmental Report to SOFConnect, while
emphasis on developing trusting relationships created and implemented. Environmental Awareness 2022 was the year that corporate environmental
with its customers - airlines, passengers, Goldair Handling Bulgaria demonstrates its initiatives were also communicated to local
and employees. Additionally, the Company is Customer Relations environmental responsibility by implementing stakeholders through the Corporate Environmental
committed to protecting the environment and To improve its services continuously and environmental programs related to energy and fuel Responsibility Letter. Goldair Handling Bulgaria
reducing its environmental impact. To achieve provide high-quality services to its customers, consumption, as well as recycling programs. The is in complete alignment with Goldair Handling
these objectives, the Company takes proactive Goldair Handling Bulgaria has enhanced its Company adheres to applicable legislation and regarding its recycling activities. Under this scope,
measures to address issues such as customer communication channels with customers. As regulations and practices prevention to reduce its the Company has signed contract for clothes and
satisfaction, employee development, workplace part of this initiative, the Company conducted environmental footprint continuously. Moreover, PPE recycling in order to contribute to circular
safety, and personal data protection. Goldair a customer satisfaction survey to understand following its commitment to environment, Goldair economy strategic approach.

16 ESG & SUSTAINABILITY REPORT 2021-2022 17