The passenger handling service is considered the most crucial link in the passenger service ‘chain’, since customer satisfaction and airlines operation are highly dependent upon the level of it.
Our passenger service agents are thoroughly trained professionals who accommodate passengers’ needs, ensuring a seamless customer experience.
The main Departure Control System we use throughout the entire network is Amadeus Altea. However, a variety of 12 other systems is also widely used and supported according to our customers’ preferences.
Goldair Handling offers a complete range of passenger services, some of which are listed below:
- Check-In Service
- Transfer Management and Escorting
- Gate and Boarding Services
- PRM (Passengers with Reduced Mobility) Services
- Porter Services
- Disruption Handling
- Baggage Services (including Lost & Found)
- Reservations and Ticketing
Ticket Sales Desks are available in the entire network in Greece, Cyprus and Bulgaria (both terminals in Sofia). The one at the Athens International Airport is located in the Main Terminal Building, at the Departure level.