Page 5 - GOLDAIR HANDLING APOLOGISMOS 2016
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Contents










            1.    MESSAGE FROM THE CEO                                                                                                                                                                               7
            2.    INFORMATION ABOUT THE REPORT                                                              8
            2.1.  REPORT PROFILE                                                                            8
            2.2.   REPORT SCOPE AND BOUNDARIES                                                              8
            2.3.   METHODOLOGY AND PROJECT TEAM                                                             8
            2.4.   EXTERNAL ASSURANCE                                                                       9
            2.5.   COMMUNICATION ABOUT THE REPORT                                                           9
            3.    GOLDAIR HANDLING                                                                         12
            3.1.  VISION                                                                                   12
            3.2.   HISTORY TIMELINE                                                                        14
            3.3.  SERVICES                                                                                 16
            3.4.  MEMBERSHIPS AND ASSOCIATIONS                                                             17
            4.    CORPORATE RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT STRATEGY                            18
            4.1.   SUSTAINABILITY POLICY                                                                   20
            4.2.   GOVERNANCE OF SUSTAINABLE DEVELOPMENT                                                   20
            4.3.   STAKEHOLDERS                                                                            21
            4.4.   MATERIALITY ANALYSIS                                                                    27
            4.5.   COMMITMENTS AND TARGETS                                                                 37
            5.    RESPONSIBLE GROWTH                                                                       38
            5.1.   CORPORATE GOVERNANCE AND ETHICAL PRACTICES                                              40
            5.2.   FINANCIAL INFORMATION                                                                   42
            5.3.   RESPONSIBLE SUPPLY CHAIN                                                                43
            5.4.  RISK MANAGEMENT                                                                          45
            5.5.  CUSTOMER SERVICE AND SATISFACTION                                                        45
            5.6.  RESPONSIBLE COMMUNICATION AND MARKETING                                                  49
            5.7.  DISTINCTIONS / AWARDS                                                                    49
            6.    WE INVEST IN OUR PEOPLE                                                                  50
            6.1.  ATTRACTIVE AND RESPONSIBLE EMPLOYER                                                      52
            6.2.  EQUAL OPPORTUNITIES AND DIVERSITY                                                        53
            6.3.  EDUCATION AND TRAINING                                                                   54
            6.4.  WORKING CONDITIONS AND BENEFITS                                                          56
            6.5.  LABOR - MANAGEMENT RELATIONS                                                             59
            7.    ENVIRONMENT AND SOCIETY - OUR SUSTAINABLE WORLD                                          60
            7.1.  ENVIRONMENTAL PERFORMANCE                                                                62
            7.2.  SOCIAL CONTRIBUTION                                                                      66
            7.3.  TRANSPARENCY AND DIALOG                                                                  67
            8.    ANNEXES                                                                                  68
            8.1.   SUPPORT OF REPORT PREPARATION                                                           69
            8.2.   GLOSSARY - ABBREVIATIONS                                                                70
            8.3.   BALANCE SHEET AND INCOME STATEMENT                                                      71
            8.4.   AA1000 AND GRI G4 INDICATORS                                                            74
            8.5.   EXTERNAL ASSURANCE REPORT                                                               87
            8.6.   REPORT EVALUATION FORM                                                                  89









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