Specifically, for the Passenger Handling Services staff, the Training Program includes information about multiple aspects of the customer service experience. Airside Safety, Security Regulations, Dangerous Goods Regulations, Safety Management System, Emergency Response Management, PRM Training, First Aid, Passenger Handling, Departure Control System ALTEA CM, Baggage Tracing, Environmental Awareness, Human Factors and Induction Training are among the courses that staff must go through.
Same wise, Ramp Handling Services Training Program includes information about Ramp ground operations in order to secure customer safety and satisfaction. Airside Safety, Aircraft Handling, Safety Management System, Aircraft Ground Movement (Marshalling, Walk out Assistance, Engine Startup, Aircraft Pushback/Towing), Security Regulations, Dangerous Goods Regulations, Emergency Response Management, Basic Course Operations, Weight & Balance, Departure Control System ALTEA FM, De-Icing, Environmental Awareness, Human Factors and Induction Training compose the base of this training field.
Additionally, the Cargo & Mail Handling Training Program focuses on knowledge about airlines and procedures dedicated to the transport of cargo by air. Airside Safety, Safety Management System, Security Regulations, Dangerous Goods Regulations, Cargo Basic Course, IATA Live Animal Regulations, Perishable Goods Regulations including Pharmaceuticals, Warehouse Training, Environmental Awareness, Human Factors and Induction Training introduce the new employees to the above mentioned field.